SHOP POLICIES

*Due to COVID-19, there may be shipping delays with USPS. We will work diligently to get your orders to you at an adequate time.*

SHIPPING & PROCESSING TIMES

Orders placed will be shipped within 5-7 business days (excluding weekends and holidays, please be mindful of processing times). You will be assigned a tracking number via email once your package has been shipped. 

For international orders, custom fees are not included in each order. It is the customer’s responsibility to pay for any custom fees upon purchasing.

Please note: we are not responsible for lost or stolen packages. Once your package has been shipped out, it is out of our hands and cannot be held responsible for any lost or stolen items. Please contact your local post office or customs agency directly first before contacting us, with proof of documentation to resolve any shipping issues.

Please be sure that when placing an order, that the address you would like your package be delivered to, is written correctly. It is the customer’s responsibility to ensure that addresses are correct to prevent any shipment delays or mishaps. Any order that is returned to us will be refunded, restocked, (excluding shipping costs) and will subjected to re-shipping charges when purchased again.

RETURNS & REFUNDS

We do not accept returns/exchanges or refunds on jewelry or all other items unless they have arrived damaged or broken. We only offer replacements if we've shipped out the wrong order, with documentation. Please see our FAQ page for more information.

CANCELLATIONS ON ORDERS

If you need to cancel an order, please email us at lunascenceinfo@gmail.com, including your order number, within 24 of purchase and we will gladly process your request. Cancellation requests after 24 hours frame will not be accepted. Once we start processing and shipping your item(s), you will not be able to cancel your order, unfortunately. If an item is out of stock already after purchase, you will be refunded for that item.

If you receive any issues with your order, please do not hesitate to contact us at lunascenceinfo@gmail.com or use our form in our contact page .