FAQ

When will my items be shipped?

Items are expected to be shipped within 5-7 business days, unless stated otherwise.
Please be mindful of processing and handling times as some items are made-to-order.
Be be sure that when placing an order that your address is correct to prevent any additional delays upon delivery. Whatever address that is written we see, we can only assume that is correct. Items that are sent back to us due to incorrect address placement will be subjected to a refund (excluding shipping costs).
Keep in mind that when purchasing, that this shop is a one-woman show. Therefore, if you run into issues with your order or shipping, please do not hesitate to reach out to us via our Contact Page. We will be more than happy to work with you.

Where do you ship your orders? Do you ship internationally as well?

We are currently shipping to the U.S. and Canada. We’ll be expanding to worldwide shipping soon. :)
Please note for Canadian orders, it is the customer’s responsibility to pay for custom fees upon purchasing. Please refer to our Shop Policies page for more details.

My Items are Lost!

There’s nothing more annoying than to have a package become delayed or lost in the mail. We try our best to make sure that we do our part in getting your package to you. Unfortunately, once your package has been shipped out, it is out of our hands.
Please be sure to contact your local USPS or post office first before contacting us. We will not be able to help you further without you at least contacting your local USPS center first.

Do you process cancellations/refunds/exchanges?

Cancellations will only be processed within 24 hours of purchase. Due to the nature of some items being made-to-order, it is important that you ensure that your cancellation request is within the 24 hour window. Inquiries of cancellations after the 24 hour window will not be accepted as processing begins immediately after purchase.
We do not accept refund/exchange requests on jewelry & all other items sold unless they have arrived damaged or broken.
We will only accept exchanges if the item is damaged or defective. We always ensure that each item has been well-packaged and cared for to prevent any damage during shipment.
To make an inquiry regarding an exchange or refund on a damaged item, please send us an email at lunascenceinfo@gmail.com within 5 days, with details and proof (clear photos) and we will process your request. Inquiries regarding exchanges/refunds without proof or documentation of the damaged item will be ignored.

What type of payment methods do you accept?

We are currently accepting Visa, Mastercard, American Express, Apple Pay, and Paypal.

Are you accepting custom orders?

We accept custom orders on a case-by-case basis. Email us at lunascenceinfo@gmail.com to learn more!

How do I take care of my jewelry?

To ensure that your jewelry lasts a very long time, please make sure to not soak your pieces in water by taking a bath or shower in them. It is the customer's responsibility to ensure that each jewelry piece is tended and well-cared for.
Avoid working out (sweating) and/or sleeping in your jewelry pieces to ensure longevity and their form.